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We only accept return if there's damage/ defect on the product,change of mind is not applicable.
- Returns must be made within 7 days from date of purchase.
- Damaged items must be returned together with their original box and receipt.
- Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Your return item will be assigned to a courier of our choosing.
Please provide the return parcel tracking number for all items
What about postage charges?
- Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM5.00 for your return shipping charges to your
- Please allow 14 working days for this process to be completed. For more information, kindly email to firstname.lastname@example.org
How can I return my purchase?
- Kindly email your inquiry to email@example.com with the subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.
- To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
How long will it take to receive my refund/new item(s)?
- Please allow a minimum of 14 working days from the date we receive your return package.
- Refund will based on customer actual paid - Final payment to refund, discount code cannot change into cash term
- THIS WARRANTY IS VOID IF THE PRODUCT IS: Damaged due to negligence, abuse, misuse, accident, modification, tampering, alteration, faulty installation and/or acts of God. Used for commercial applications or rentals. Modified or repaired by anyone other than xsecret.my
I need more information about this. Who do I contact?
- You can contact our customer service at (+60) 0106673980 / 0106603980 or email your inquiry to firstname.lastname@example.org
- Our customer service will contact you during working days and hours.