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Warranty

90 Days 1:1 replacement warranty.

Receive your complimentary 60 Days extension for a total warranty period of 90 Days standard when you rate us with picture of your order. (On the platform you purchased from us)

3 Simple Steps

  1. Take a good product picture of your product
  2. Rate us 5 Stars on Shopee, Lazada, or xsecret.my
  3. Enjoy your 90 days warranty.
    How do I return an item?
    • Please e-mail us a Refund Application Form in the following format:
      • Order No:
      • Name: 
      • Address: 
      • Contact No.: Telephone / Mobile 
      • Order No.: 
      • Product Name:  

    Postage/Mailing Cost: (Please attach a copy of postage receipt/document)

    Once you have completed the form, please email it to us at admin@xsecret.my. If you have any difficulties or problems, please do not hesitate to contact us at +60106673980 Our administrator will contact you once your request is confirmed, and then we will refund to you within 1 -14 working days.

    We only accept return if there's damage/ defect on the product,change of mind is not applicable.

      • Returns must be made within 7 days from date of purchase.
      • Damaged items must be returned together with their original box and receipt.
    • Kindly inform Customer Service before returning the item otherwise the request will not be processed. 
      Your return item will be assigned to a courier of our choosing. 
      Please provide the return parcel tracking number for all items
    What about postage charges?
    • Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM5.00 for your return shipping charges to your
    • Please allow 14 working days for this process to be completed. For more information, kindly email to admin@xsecret.my
    How can I return my purchase?
    • Kindly email your inquiry to admin@xsecret.my  with the subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.
    • To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
    How long will it take to receive my refund/new item(s)?
    • Please allow a minimum of 14 working days from the date we receive your return package.
    • Refund will based on customer actual paid - Final payment to refund, discount code cannot change into cash term
    • THIS WARRANTY IS VOID IF THE PRODUCT IS: Damaged due to negligence, abuse, misuse, accident, modification, tampering, alteration, faulty installation and/or acts of God. Used for commercial applications or rentals. Modified or repaired by anyone other than xsecret.my 
    I need more information about this. Who do I contact?
    • You can contact our customer service at (+60) 0106673980 / 0106603980 or email your inquiry to admin@xsecret.my
    • Our customer service will contact you during working days and hours.