90 Days 1:1 replacement warranty.
Receive your complimentary 60 Days extension for a total warranty period of 90 Days standard when you rate us with picture of your order. (On the platform you purchased from us)
3 Simple Steps
- Take a good product picture of your product
- Rate us 5 Stars on Shopee, Lazada, or xsecret.my
- Enjoy your 90 days warranty.
- Please e-mail us a Refund Application Form in the following format:
- Order No:
- Contact No.: Telephone / Mobile
- Order No.:
- Product Name:
Postage/Mailing Cost: (Please attach a copy of postage receipt/document)
Once you have completed the form, please email it to us at email@example.com. If you have any difficulties or problems, please do not hesitate to contact us at +60106673980 Our administrator will contact you once your request is confirmed, and then we will refund to you within 1 -14 working days.
We only accept return if there's damage/ defect on the product,change of mind is not applicable.
- Returns must be made within 7 days from date of purchase.
- Damaged items must be returned together with their original box and receipt.
- Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Your return item will be assigned to a courier of our choosing.
Please provide the return parcel tracking number for all items
- Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM5.00 for your return shipping charges to your
- Please allow 14 working days for this process to be completed. For more information, kindly email to firstname.lastname@example.org
- Kindly email your inquiry to email@example.com with the subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.
- To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
- Please allow a minimum of 14 working days from the date we receive your return package.
- Refund will based on customer actual paid - Final payment to refund, discount code cannot change into cash term
- THIS WARRANTY IS VOID IF THE PRODUCT IS: Damaged due to negligence, abuse, misuse, accident, modification, tampering, alteration, faulty installation and/or acts of God. Used for commercial applications or rentals. Modified or repaired by anyone other than xsecret.my
- You can contact our customer service at (+60) 0106673980 / 0106603980 or email your inquiry to firstname.lastname@example.org
- Our customer service will contact you during working days and hours.