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SHIPPING POLICY

SHIPPING POLICY

  • Our Shipping Policy

Currently, we only provide shipping to Malaysia only. For the friends from  other countries, please do contact us for shipping rate!

  • Postage Fees & Normal Charges

XSECRET gives Free postage to West Malaysia (For 5kg or below only)

We charges RM10 for East Malaysia (Sabah and Sarawak). We will then bear the balance of the shipping fees, 35% petrol and shipping fee surcharge by the government..

Your parcels are delivered using the following courier services Poslaju/Skynet/GDEX/

All addresses are unable to make any adjustment once already in processing.

  • Delivery Time

We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. We hope our beloved customers might note that XSECRET does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we're on your side and will help in any way we can.

Office Hours are from Monday to Friday, excluding Public Holidays.

  • During Promotion Periods

During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.