Warranty, Returns & Refunds

Clear protection for eligible products, with a simple and private after-sales process.

365 Days Warranty

Enjoy up to 365 days warranty on eligible products for your peace of mind.

Defect Support

We provide replacement support for approved claims.

Private Handling

Your privacy is our priority. Discreet and secure handling guaranteed.

01

Warranty Coverage

  • 365 days 1:1 replacement warranty.
  • Orders received on or after 1 January 2023.
  • Covers electronic malfunction under normal use.
  • Repair or replacement for approved claims.
02

Not Covered

  • Wear and tear.
  • Negligence, abuse, misuse or accident.
  • Unauthorized modification or tampering.
  • Faulty installation or improper handling.
  • Commercial or rental use.
03

TPE / Silicone Products

  • Inspect carefully upon receipt.
  • Report visible defects as soon as possible.
  • Our support team will advise repair or replacement where applicable.
04

How To Return

Step 1
Email your request
Step 2
Include order details and photos
Step 3
Wait for confirmation
Step 4
Send item back and share tracking number
05

Return Conditions

  • Returns only for damaged or defective products.
  • Change of mind is not applicable.
  • Return within 7 days from purchase.
  • Include original box and receipt.
  • Inform customer service before returning.
06

Postage & Refund Timeline

  • Customer bears return postage first.
  • Refund up to RM5.00 for return shipping charges.
  • Refund / replacement processing within 1–14 working days after approval.
  • Refund based on actual final amount paid.

Shop With Confidence at Xsecret.my

Discreet Packaging

Plain packaging for complete privacy.

Secure Support

Responsive and helpful support team.

Malaysia-Based Store

Local store you can trust with fast delivery.

Trusted After-Sales Care

Reliable warranty and after-sales support.

Need help with a return or warranty request?

Our support team is here to help you quickly and privately.

admin@xsecret.my

+6010-667 3980 / +6010-660 3980

CONTACT US
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