SHIPPING POLICY
- Our Shipping Policy
We offer shipping to Malaysia and worldwide, Singapore,Thailand,US, UK etc. For the friends from other countries who cant find the shipping rate on the list, please do contact us for shipping rate!
- Postage Fees & Normal Charges
West Malaysia:
RM5.9 for order below RM100
Free Shipping for order above RM100
East Malaysia:
RM15 For 0KG to 1KG
RM 20.00 For 1.1kg–2kg
RM 25.00 2.1kg–3kg
RM 40.00 3kg–5kg
RM 50.00 5.1kg–25kg
Your parcels are delivered using the following courier services DHL/ Poslaju
All addresses are unable to make any adjustment once already in processing.
- Delivery Time
We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. We hope our beloved customers might note that XSECRET does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we're on your side and will help in any way we can.
Office Hours are from Monday to Friday, excluding Public Holidays.
- During Promotion Periods
During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.